Frequently Asked Questions

Web/Mobile Browser App

GETTING CONNECTED

Currently, you may use any of the following web browsers on your computer, phone, or tablet:

Desktop Browsers:

  • Google Chrome versions 99 and above
  • Apple Safari versions 12 and above
  • Microsoft Edge versions 99 and above
  • Mozilla Firefox versions 99 and above

Mobile Device Browsers:

  • Google Chrome versions 99 and above
  • Apple Safari version 12 and above
  • Mozilla Firefox versions 99 and above

The Voatz Web App does not support Internet Explorer, Opera or browser versions that predate those listed here. You will be notified to update your browser if you are currently running an earlier version.

For best performance, we recommend using Windows 8.1 or 10, or Mac OS 10.14+ (Mojave, Catalina, or Big Sur)

REGISTRATION/VERIFICATION

Enter your Voter Identification Number as it appears on your Voter Information Notice. You must accurately fill in all required fields and complete the CAPTCHA in order to proceed. You will receive your Voting PIN via email or text message (SMS) along with the link to access your ballot.

If you chose email as your delivery option, please check your spam/junk folders as sometimes emails get stuck there. If you chose SMS as your delivery option, please wait for a few minutes as sometimes there are delays on the carrier's end. If you have not received your Voting PIN within 15 minutes of registering to vote, please contact the Online Voting Help Desk at 613-546-4291 extension 1432.

VOTING

Click or tap the circle next to each choice to make your selection. To change your selection, click it a second time to deselect it, then simply click or tap on a different choice.

No, you can make a selection for as many or as few contests as you’d like.

You can return to your ballot from the Review Ballot screen and make any necessary changes after making your initial selections. When you click Submit at the bottom of your Affidavit screen, you will see a message asking whether you would like to submit or make changes. Once you click Submit there, your choices are final and cannot be changed.

Your confirmation ID indicates that you’ve submitted your ballot successfully. You may retain it for your personal records.

ACCESSIBILITY

The Voatz Web App (VWA) is a browser-based web application through which voters receive, mark, and submit their accessible electronic ballots. The VWA allows voting from any internet-connected device running a supported browser. Devices can include PCs, laptops, tablets, kiosks, as well as mobile phones. The Voatz Web App follows Responsive Web Design and is accessibility compliant with support for standard screenreaders.

General Information

ADDITIONAL HELP

Please contact your election officials at elections@cityofkingston.ca or visit Official Website :: City of Kingston - Elections for any questions regarding:

  • Your voter registration record
  • The Municipal Election process

Contact the help desk at support@voatzsupport.zendesk.com. To expedite the process, please have the following information ready:

  • Your name and mobile number
  • Your phone model (e.g. iPhone 10 or Moto G6)
  • A brief description of what you’re trying to do (e.g. install Voatz, create an account, access your ballot) and any error message you might have received

ABOUT US

Voatz is a mobile elections platform that enables citizens to vote without having to visit their polling place or submit a paper ballot via mail. Voatz leverages the security features built into the latest versions of smartphone technology, biometrics, and the immutability of the blockchain to ensure each vote is secure. Since June 2016, more than 2 million votes have been cast on the Voatz platform across more than 100 elections. Voatz has a wide array of experience working with major political parties, as well as states, cities, towns, universities, churches, and unions, all in an effort to make voting safe, convenient, and reliable.

Protecting all citizens’ personal information is the number one priority at Voatz. On the Voatz mobile apps, as soon as a participant’s identity is verified and linked to their thumbprint, FaceID, or PIN, all identifying documents are completely expunged from the system. This ensures that no personally identifiable information can be accessed in the future, and allows Voatz to use the smartphone’s thumbprint, FaceID or PIN capabilities to authenticate the participant going forward. On the Voatz Web App, all identifying documents and information will be deleted as soon as the Municipal Election process is over.